Construction claims present unique challenges, requiring personalized responses. The claims process is overseen by Richard Isgard, an attorney with over 30 years of construction claims experience, assisting our brokers and customers throughout the lifecyle of the claim and providing the best-in-class claim services backed by the following core principles:
Collaboration and Communication: We work closely with our customers and broker partners to ensure timely and efficient communication.
Efficient Action: The claims process is guided by speedy responses and resolution of claims as early as possible in order to ensure a minimal impact on the construction work and to facilitate the completion of projects.
Claims Reporting: Flexible claim reporting allows claims to be reported via email, phone or fax. A confirmation of claim, with claim number and name of the dedicated claims professional will be promptly provided to the customer.
Excellence in Claims: The expertise, experience and professionalism that Richard Isgard brings allows us to provide unparalleled and solution-oriented results to create the optimal claim experience for our clients and brokers. Our goal is for your claim to be successfully managed and adjusted so you can focus on the completion of your projects.
Senior Vice President/Head of Claims
Richard Isgard is a partner and senior vice president/head of claims at Rokstone Construction Risk Underwriters, responsible for handling legal issues, drafting and negotiating agreements, and working together with underwriting to create policies and endorsements.
He joined Rokstone CRU at its inception in January 2019. He is an attorney and has handled and managed construction claims for 35 years – 20 years as outside counsel and 15 years on the insurer side.
Outside of work, Richard has many interests, including sand sculpture, tennis, painting, gardening and collecting vintage tools.
“We created Rokstone CRU to provide better products and services to the construction industry. It’s the people at Rokstone who make the difference. Everyone truly cares about each other, the capacity partners and most of all the customers.”