Construction claims present unique challenges, requiring personalized responses. The claims process is overseen by Richard Isgard, an attorney with over 30 years of construction claims experience, assisting our brokers and customers throughout the lifecyle of the claim and providing the best-in-class claim services backed by the following core principles:

Collaboration and Communication: We work closely with our customers and broker partners to ensure timely and efficient communication.

Efficient Action: The claims process is guided by speedy responses and resolution of claims as early as possible in order to ensure a minimal impact on the construction work and to facilitate the completion of projects.

Claims Reporting: Flexible claim reporting allows claims to be reported via email, phone or fax. A confirmation of claim, with claim number and name of the dedicated claims professional will be promptly provided to the customer.

Excellence in Claims: The expertise, experience and professionalism that Richard Isgard brings allows us to provide unparalleled and solution-oriented results to create the optimal claim experience for our clients and brokers. Our goal is for your claim to be successfully managed and adjusted so you can focus on the completion of your projects.

Richard Isgard

Senior Vice President/Head of Claims


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